We highly prioritize food hygiene and health, taking the customer into consideration, as it is essential for food-related matters, and in addition to product quality. Thus, we strictly adhere to a no-return or exchange policy without valid reasons.

Valid Reasons for Return:

1. Defective or damaged products: If the received product is found to be defective or damaged, the customer has the right to request a return or exchange within [7 days] from the date of purchase. The customer must provide evidence, such as photos or videos, clearly displaying the issues with the product.
2. Expired products: In the case of receiving products that have expired, the customer is entitled to request a return or exchange within [7 days] from the date of purchase. The customer must provide the relevant proof of the expiration date.
3. Incorrect product: If the customer receives a product that is different from the one ordered, they have the right to request a return or exchange within [7 days] from the date of purchase. The customer must provide evidence, such as photos or order details, clearly showing the discrepancy.

Conditions for Return:

1. Products should be returned in their original packaging.
2. The returned product should be in the same condition as when received, without any signs of use or damage caused by the customer."

In the event of significant packaging damage leading to over 50% of the cookies being damaged, we offer the following two solutions:

Compensation: We will provide reasonable compensation based on the level of damage to reimburse any losses incurred.

Reshipment: We will ship a new package to ensure you receive intact and undamaged products.

Please note that for any other returns, exchanges, or packaging damage scenarios, please contact our customer service team with the relevant order details and issue description so that we can provide you with a more accurate resolution approach.

Zozi Foods is distinguished by its meticulous sourcing of the finest raw materials, maintaining absolute control over product quality right from the start. By employing cutting-edge manufacturing practices, we ensure stability, efficiency, and a reduced environmental footprint. Our commitment to purity and healthiness is showcased through our strict avoidance of artificial additives, artificial butter, and hydrogenated vegetable oils, guaranteeing the integrity of our products. Furthermore, our FDA registration certification underscores our compliance with rigorous food quality and safety standards, offering consumers a high level of assurance.